BA loses 15,000 bags at Terminal 5
British Airways apologised again to passengers hit by cancellations, crippled facilities and delays at Heathrow's new Terminal 5 after admitting that 15,000 bags were lost in the system. . . .
The Conservatives called for an inquiry into the "chaos and confusion", while the British Chambers of Commerce said T5 was a "PR disaster for London and the UK".
Audio slideshow here. How the terminal is supposed to work here (PDF).
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